State Of California Department Of Motor Vehicles

Challenge	Solution
Volume: CA DMV processes around 50,000 MCP renewals per year, this process is completely paper based and technicians manually key in every single renewal into the DMV systems, for a technician it takes around 20 minutes to process each application. Data Quality: Applications are handwritten that creates data quality issues, manual data entry into DMV system causes data errors	Implement a Digital solution, enable self service option with digital forms helps avoid data quality issues, and automate data entry process for DMV systems enabling faster processing. Digital Form Validation Bot MCP Bot Quickweb Bot Bank Settlement Process

KEY BENEFITS AND RESULTS

Process automated with 10% business exceptions

Faster Processing