Challenge | Solution |
|---|---|
Georgia’s Health & Human Services agency manages Supplemental Nutrition Assistance Program (SNAP) and uses the Integrated Eligibility System for new claims and renewals. The renewals process took 30-35 minutes per applicant and has associated fines, funding cuts for delays in processing. | The State has implemented unattended robots that monitor applicant requests for SNAP renewals and follow a standard set of rules to approve applicants when appropriate and will bring a human into the loop to support any exceptions |
Reduction In Processing Time
Reduction In Errors
Bot Operations