What Business Process Should Your Organization Automate?

Every business process discovery relies on efficient workflows to keep the wheels turning. From sales and marketing to human resources and accounting, every department has various responsibilities to fulfill.

As a business owner or manager, it can be challenging to effectively oversee every process while determining which tasks may be better for automation. This is where qBotica’s Disqover comes in. Disqover is an intelligent process discovery tool that helps businesses determine where automation best fits so they focus on the big picture instead of getting caught in the operational weeds.

So, how can process discovery tools help businesses determine the most optimized automation path? Here, we review.

What is Business Process Discovery?

Before implementing automation technologies, businesses must audit their workflows with process discovery tools to determine where to begin. Business process discovery is a set of technologies, methodologies, and strategies for identifying, describing, and analyzing an organization’s current framework.

Process discovery aims to gather and transform workflow data into visual models, which are essential components of business process management (BPM) and process optimization. These end-to-end process charts make it seamless for organizations to determine which tasks are the best automation candidates.

For example, qBotica’s Disqover tool helps organizations determine how much automation they need while designing the steps to get started. Disqover uses artificial intelligence (AI), machine learning, natural language processing, and process mining to extract data from sources such as emails, chat logs, CRMs, and ERPs to automatically discover current business workflows. The platform then analyzes these processes to identify improvement and automation opportunities.

What are the Benefits of Process Discovery?

Reduce Costs
Process discovery is an approach to improving company performance by learning more about its processes than even its staff might know offhand. This enables businesses to quickly and accurately determine which procedures to automate, resulting in a more cost-effective path to intelligent decisions.

Improve compliance
Every industry must track ad follow various compliance rules. Unfortunately, auditing these rules is extraordinarily time-consuming and laborious. However, process discovery tools automatically track regulatory factors while identifying non-compliant deviations in real-time.

Helps businesses avoid common automation mistakes
According to a 2020 Deloitte survey, 53 percent of businesses have already started using Robotic Process Automation (RPA). Furthermore, Deloitte anticipates that number to rise to 72 percent by 2022. Given the rapid adoption rates and significant potential of the technology, businesses must avoid the mistakes that lead to almost half of RPA project failures.

The most common pitfall is that businesses try to automate too quickly without the proper due diligence. Swift implementation can lead to unrealistic expectations, overburdened IT departments, and employee resistance. Fortunately, businesses can avoid this risk by starting with process discovery to determine the most beneficial automation onboarding route. Tools like qBotica’s Disqover identify the best processes and outline the specific time and cost savings automation software can provide.

How To Identify Business Processes for Automation?

Determine which processes take the most time to conduct.
The first step is understanding what processes take up the most time for employees. If a process necessitates many hours of manual labor, it may be a candidate for automation. These man-hours might be helpful for more high-value activities rather than the routine administration involved in the process. To determine if the most time-consuming tasks are good automation candidates, businesses can conduct process mining through tools like Disqover.

Identify the most complex tasks.
The number of workers involved, the number of activities involved, and the time requirements are all factors that influence complexity. And the more complex a process is, the longer it will take to automate. That’s why businesses must identify complex tasks and determine if they have the resources for automation implementation.

Target high-volume transactional processes
Organizations with large or growing volumes of transactional processes are excellent candidates for business process automation. Businesses in this category, like finance, healthcare, and insurance, can automate large sets of functions to speed up work and improve efficiency.

Pinpoint redundant workflows
Businesses should always start by automating redundant tasks the employees repeatedly perform without adding value to the organization’s bottom line. For example, a process that requires manually entering the same data into various systems is a great candidate for automation.

The Benefits of Process Automation

Process automation has emerged as one of the most popular ways for firms to improve efficiency and increase profitability. Because of its numerous advantages, more than half of existing businesses are now adopting automation technology. Here are three reasons why:

It Saves Employees Time
The significant advantage of business automation is that it saves time. According to research, office employees spend roughly one-third of the working year on rote tasks such as searching for information, signing paperwork, and processing documents.
Automating these workflows can help organizations achieve objectives faster and more accurately. In the end, process automation allows employees to do more daily.

Reduces Costs
According to McKinsey, US companies pay $2 trillion in labor costs annually due to inefficient tasks. Additionally, businesses lose 20 to 30% of their annual income in the process. Switching from a manual to an automated business process minimizes errors and maximizes resources. As a result, process automation lowers operational expenses and increases profits.

Better Customer Experiences
Customers prioritize convenience when selecting a company to do business with. Automation software gives customers faster, more accurate, and better-quality services, leading to trust, loyalty, and competitive advantages.

Three Business Processes and Automation Ideas

Hiring
Hiring is essential to business success. Yet, recruitment and selection procedures are often painfully slow and ineffective. To optimize the process, companies can take advantage of automated recruiting tools to scan job applications from the candidates swiftly. These technologies can also locate comparable keywords in each application to quickly determine who best fits the organization’s open positions.

Lead Generation and Nurturing:
Generating leads and nurturing them until they’re sales-ready can be highly time-consuming. It often involves multiple touchpoints and personalized attention. However, with the help of marketing automation software, businesses can automate many of these tasks. For example, automated technology can instantly deploy emails to leads at various points in the sales cycle. These tools can also establish lead scoring to help sales teams prioritize which prospects are more likely to convert.

Inventory Fulfillment
One of the most critical and often overlooked organizational processes is the order to cash process. This includes everything from the initial customer order to processing invoices, updating compliance documents, order shipment, and receiving payment. It’s a complex process that involves many different people and departments managing inventory flow within an organization.

qBotica’s Disqover solution helps organizations automate their order-to-cash process by providing a complete view of the customer order lifecycle. This includes visibility into all orders, invoices, compliance documents, and payments. It also offers real-time inventory management capabilities.

Automate Business Processes with Disqover

qBotica’s Process Discovery software, Disqover, is a great place to start identifying which processes are ripe for automation. Disqover uses machine learning to analyze a company’s data and find hidden patterns and relationships. With that information, organizations can map out their complex and inefficient processes to determine how to start streamlining operations.

Disqover is the only all-in-one tool that offers thorough process discovery, process mining, and process optimization in one package. Contact us today to learn more.